April 30, 2020 Continent 8 Team

WHO Novel Coronavirus COVID-19 (April 30)

As many regions are beginning to consider ongoing infection control measures this is a summary update on the current situation for all operations at Continent 8.

Operations:
• All data centres have remained in full operation throughout the pandemic; including those with limited or restricted access.

All service levels continue to be maintained and our services, global support teams and supporting staff are unaffected and continue to take additional measures to operate safely.

Physical Site Access:
UPDATE: Face coverings

• A large number of 3rd party data centres are now strongly recommending or, in a limited number of locations, mandating that visitors wear face coverings or masks during their visit. In locations where face coverings are already required by local Governmental mandates the providers require face coverings at all times.
• In the majority of locations providers are providing non-medical-grade masks for visitors where supplies allow, however we encourage visitors to bring their own face covering whenever possible. According to guidance from the CDC, a cloth face covering can include a scarf, bandana, or cloth that covers the nose and mouth. Cloth face coverings should:

o Fit snugly but comfortably against the side of the face
o Be secured with ties or ear loops
o Allow for breathing without restriction
o Be able to be laundered and machine dried without damage or change to shape

• Face covering requirements at Continent 8 owned data centres will follow local Governmental guidance as they are issued in each region.
• Please verify the status of specific sites when seeking / arranging any access.

General site access

• Restrictions on people movements and requirements for social distance and isolation are now well established, and continue to affect visitors to sites.
• To minimise the risk of operational impact and for the health and safety of your employees, our employees, site security and our communities, we advise:

o A small number of our 3rd party data centres remain unable to permit visitors. Where possible, all activity should be executed utilising remote hands services (see below).
o One of our 3rd party facilities in Malta is restricting visits to emergency only and requires a minimum of 72hrs notice.
o For those locations which remain accessible there is an appointment approach being taken – to manage people movements and to ensure social distancing can be achieved. Access request can be made in the usual manner via Support along with the requested days / times. Support will revert to confirm availability and that access is arranged or suggest alternatives.
o Any Data Centre access requests must be for critical works only
o The latest specific details for a particular site can be obtained from support@continent8.com

Remote Hands Services

• Remain available at all sites, however their use should continue to be restricted to business-critical operations only where possible. This is to manage demand, ensure availability and reduce length of wait in busy sites.

New installations / project work

• If there is an urgent planned installation or project delivery (non-critical) please approach and discuss with your account manager in order that this can be accommodated and managed to minimise risk for all. We would encourage you to undertake any such work utilising Remote Hands wherever possible.